Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
The Case Manager's Survival Kit: Balancing Efficiency and Empathy
by: Sarah SmallmanPublished on: 05/03/2026Smart strategies for case managers to save time without sacrificing compassion. Learn practical hacks for managing competing priorities, staying organised, and avoiding burnout.
Case Notes That Honour the Person: Writing with Care and Clarity
by: Sarah SmallmanPublished on: 26/02/2026Case notes can be legally sound AND respectful. Learn how to write professional documentation that's objective, trauma-informed, and honours client dignity.
When "Resistant" Means "Self-Protective": Rethinking Client Engagement
by: Sarah SmallmanPublished on: 19/02/2026"Difficult" and "resistant" clients are often protecting themselves from repeated harm by systems. Learn trauma-informed approaches to build trust and genuine engagement.
Strengths-Based Practice: Starting with What's Strong, Not What's Wrong
by: Sarah SmallmanPublished on: 29/01/2026Learn how to shift from deficit-based to strengths-based practice in community services. Discover practical tools to identify and build on client strengths, skills, and resources.
